Healthwatch Brighton and Hove Annual Performance Report 2023 (1st April 2023 and 31st March 2024)
Our Annual Performance Report demonstrates what we have achieved between 1st April 2023 and 31st March 2023.
Headlines:
- Gathered patient opinions on initiatives to transform outpatient services, maternity services, cervical screening, pharmaceutical services, digital services and dementia.
- Championed the patient voice to ensure this was reflected in the recommissioning of Non-Emergency Patient Transport Services for Sussex, receiving praise for our work.
- Escalated issues including: about local GP services and the police removing support to follow up on absconders from local hospital and stopping carrying out welfare checks.
- Helped to shape the Integrated Care System's Delivery Plan.
- Received 365 information line enquiries with the main area being raising a concern or negative experiences about a service (197 people), raising formal complaints (31 people), requesting information (92 people) and making compliments about a service (40 people).
- Two of our projects (on dentistry and GP services) were recognised and included in the Healthwatch England annual report.
- Attended or hosted 10 events with members of the public.
- Publicised over 40 events.
- Carried out two Enter & Views and seven visits as part of PLACE.
- Published 31 reports, engaging 1163 people, and producing 60 recommendations.
- Produced 9 newsletters and numerous bulletins.
- Attended 92 Board level meetings.
- Attended 719 decision-making meetings (excluding Board).
- Received 23,0000 website page views.
- Published a work plan of our projects.
