Healthwatch Brighton and Hove six-month Performance Report (1st April 2024 to 30th September 2024)

Headlines:

• Performed Enter and View visits to the Fracture Clinic at Royal Sussex County Hospital and Southland Hospital.
• Received 121 information line enquiries with the majority of people raising a concern or complaint about a health and social care service (87 people). 22 people requested information and 12 people left compliments about a service. The three leading areas of concern which we are closely monitoring are poor hospital care including waiting times and poor communication around appointments; poor quality of care from a GP; lack of an NHS dentist.
• 22 reports published with 45 recommendations.
• Engaged 1,874 people in reports (excluding helpline).
• 20 newsletters produced.
• 37 Board meetings attended.
• 177 decision-making meetings attended (excluding Board).
• 10,015 unique users on the website.