Stakeholder Survey 2024

Our stakeholders told us:  

We were doing well at and should continue to do the following: 

• Foster strong relationships with existing stakeholders, and build relationships with new stakeholders, ensuring we maintain their awareness of our work and our role. 
• Provide insight and patient views, inputting into stakeholder meetings where relevant.
• Provide good advice and signposting for service users and provide opportunities for them to directly respond to health and social care providers and commissioners. 
• Provide high quality and evidence-based insight through reports, and informative and relevant news bulletins.
• Engage well with the public.
• Put people’s voices at the front of our work to influence and challenge providers and commissioners. 

We could do better at, and should therefore aim to do more of the following:

• Review our brand, our values and publicise these widely, increasing awareness of our role.
• Publicise our work at information sharing events, such as at Community Base. 
• Create new collaborations with NHS, Local Authority including Councillors, VCSEs, researchers, and Stakeholders, ensuring anyone we collaborate with understands what we do ahead of working together so that expectations are realistic. 
• Increase our presence and therefore influence with providers and commissioners, making this role transparent to the general public. 
• Widen the range of service users we engage with, increasing the diversity (age, gender, ethnicity etc.) of our engagement. 
• Encourage GP practices to provide signposting for Healthwatch through their websites.