Healthwatch Brighton and Hove - Annual Report 2019

This year's Annual Report, showcasing the views of the people of Brighton & Hove, and the hard work of our volunteers, staff and board throughout the year.

Highlights from our year 

Practice visits and engagement leading to service improvements 

  • We undertook 28 visits to health and social care services to talk to people about their experiences
  • We reached 727 people to hear their views about services
  • We conducted interviews with 81 patients at Royal Sussex County Hospital and as their homes to ask them about their experience of discharge from hospital and care at home 
  • We conducted assessments of 9 home care providers by talking to 149 people in their homes 
  • We undertook 16 environmental audits and Patient - Led Assessments of the Care Environment (PLACE) in Brighton hospitals 
  • 257 recommendations to services were made as a result of these visits which led to 179 actions to improve practice. An estimated 250,000 patients benefitted from these changes

Communicating the voice of the patient through media 

  • We did 57 interviews for local radio, newspapers and television 
  • Our website had over 28,000 hits 
  • We produced 4 copies of our Healthwatch magazine, with 1,200 digital copies of each edition sent to subscribers reaching an estimated audience of 4,800 people across Brighton and Hove
  • We had 1,722 Twitter and 594 Facebook followers
  • Our Facebook posts reached over 53,0000 people 

Volunteer Contribution 

  • Our volunteers contributed many hours for service visits and strategic meetings attended
  • Volunteers' contributed work worth a total of £55,360 for an estimated total of 2,768 hours 

Our priorities for next year: 

  • Reach out to people and communities who find it difficult to speak up for themselves. Particularly in 'End of Life' Care. 
  • Revisit services we have reviewed and check that our recommendations are being implemented and permanent improvements are in place. 
  • Strengthen advocacy services in the City particularly Independent Health Complaints Advocacy. 
  • Build community partnerships particularly with the Universities, Community Leaders and Housing organisations 
  • Help public and patient engagement in the plans to integrate Health and Social Care in the city. 
  • Work closer with Healthwatch in East and West Sussex - sharing skills and resources on: 

             - Improving A&E services

             - Influencing NHS investment in Mental Health Services

             - Assisting the NHS Review into Children and Young Peoples access to                         psychological therapies

Our plans for next year: 

We will:

  • Publish annual reports on our Hospital Environmental Visits and Home Care visits 

  • Publish a 5 year review of NHS hospital PLACE reports for Brighton and Sussex Hospitals Trust and Sussex Partnerships Foundation Trust, the mental health Trust
  • Re-visit A&E departments to check improvements have been made 
  • Check that the City wide plan to improve hospital discharge and community support has been implemented 
  • Complete and publish our review  of every GP practice in the City 
  • Publish briefing papers on 'Sexual Health Services' and another on 'Improving NHS complaints processes'
  • Review the system for booking outpatient appointments in Brighton and Hove

Young Healthwatch will continue to hold 'listening labs' all over the City and focus on: 

  • Young people affected by cancer
  • Sexual Health 
  • Minority Communities 

 

Downloads

You can download the report here. If you need it in a different format, please contact us at office@healthwatchbrightonandhove.co.uk or 01273 234 041.

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