Equipment & Adaptations Service Report
Healthwatch Brighton and Hove undertook an evaluation of Brighton and Hove’s Equipment and Adaptations Service that is funded by Brighton & Hove City Council and the Clinical Commissioning Group.
Previously delivered by Sussex Community Trust, the service has been delivered by NRS healthcare since October 2015.
Summary
The evaluation demonstrated that the Equipment and Adaptations service was effective at meeting users’ needs and made a significant difference to people’s lives.
Satisfaction levels for the overall service were very high with positive feedback on the various aspects of the service including assessment, the suitability of equipment selected, and delivery and installation.
- Improved performance in key areas
- Good customer relations
- Delivery and installation delays
- Uneven aftercare
- Improved quality of life but only some users requiring less help
Recommendations
- The service maintains strong customer relations taking time to understand user’s needs and working with them closely to identify appropriate equipment.
- The service allows user’s choices where appropriate in selecting equipment.
- Increased attention to efficient and timely delivery aiming to minimise problems experienced by users waiting for equipment.
- A more consistent aftercare service ensuring all users receive a follow-up check to monitor use of equipment.
- Frequent and clear communication to users and carers about how to return equipment when no longer needed.
Downloads
You can download the report here. If you need it in a different format, please contact us at downloads@healthwatchbrightonandhove.co.uk or 01273 234 041.
