Patient Experiences of using the Emergency Department at the Royal Sussex County Hospital

This report shows that the longer term focus on areas of concern at the BSUHT enables robust observation on behalf of patients. HWB&H would like to discuss this report with senior managers in BSUHT and the CCG with a view to proposed improvements being considered in future plans.

HWB&H will deliver its commitment to continue this work in ED on behalf of patients. As always we will aim to adopt an approach of open and constructive dialogue to help with service improvements at every level.

HWB&H would like to formally consolidate our programmes within BSUHT so that the patient experience can be embedded in redesign, planning, delivery and monitoring of ED and other hospital services.