We updated our Vision, Mission and Values in 2024 after engaging with stakeholders, staff and volunteers.
Our vision
Everyone in Brighton & Hove has access to the health and social care services they need, when they need them, to live a healthy life.
Our mission
To ensure that everyone in the city knows about Healthwatch and understands that by sharing their experiences with us, they are helping to continually improve health and care services and making a positive difference for all.
We will achieve our mission by:
Listening
- Providing opportunities so that anyone can share their stories with us about what they like and what could be improved about health and social care services.
- Ensuring we reach out to those who often feel as though their voices are not heard.
- Using a range of research methods to hear from as many people as possible.
Taking action
- Sharing residents’ experiences with those responsible for delivering and providing services.
- Scrutinising services using our legal powers e.g. to enter and view health and social care services and see them in action.
- Holding health and social care services to account.
Making a positive impact
- Monitoring how those in charge of services are responding to people’s feedback.
- Letting people know what differences their feedback has helped to make.
- Providing help, information and advice to residents and signposting them to resources to help them live healthy lives.
Our values
Inclusive
We make sure that everyone’s voices are included when decisions about health and social care services are made.
Collaborative
We work together with other groups and organisations to build strong relationships and make the biggest difference possible.
Independent
We are separate from the NHS, Local Authority and other organisations enabling us to hold services to account and act as a critical friend.
Open
We are clear and transparent about our work, projects and priorities, explaining what we are focusing on and why.
Compassionate
We understand that everyone’s experience is different, and we respond with humanity and kindness to each person’s story.