CQC Report: Regent House Nursing Home, January 2025
Regent House Nursing Home is registered to provide accommodation, personal and nursing care. This assessment was undertaken due to the age of rating since the last inspection.
At the last inspection, people living with dementia were not always leading fulfilling lives and there was a lack of activities. During this assessment, Care Quality Commission (CQC) observed people taking part in activities. People, staff and relatives all confirmed that this had improved.
An assessment has been undertaken of a service that is used by autistic people or people with a learning disability but is not registered as a specialist service. CQC found that some areas of practice needed improvement. People were not always referred to with dignity and respect.
The wellbeing of staff was seen as important by the provider and the registered manager. However, there was mixed feedback from staff about whether they were supported by the management team. Some told CQC they were well supported but others told us that they didn’t feel supported or given the opportunity to raise workplace issues.
People were treated as individuals and encouraged to remain as independent as possible. Staff were kind and compassionate and enjoyed working and supporting people. The provider responded to incidents, safeguarding and accidents, sharing learning across the organisation. Staff had an awareness of safeguarding issues and were alert and quick to raise any concerns. Staff also understood good infection control practice and had access to personal protective equipment as required.
Staff worked with other health, and social care professionals to promote good outcomes for people. People were involved in decisions about their care and where they were able to provide consent, their views were respected. People and their relatives knew how to raise any concerns and were confident the service took it seriously and acted on it.
People's experience of this service
People told CQC that they were happy with the service they received and spoke positively about the care and support they received. CQC carried out a number of observations throughout their visit and spoke to relatives of people who lived at the home. Staff engaged positively with people which contributed to a relaxed atmosphere.
People told CQC they were treated with kindness and respected their wishes at all times. One person said, “I feel very safe here – five stars!”
Another person said, “Overall the care is delivered with dignity and respect.”
Staff were visible and people said they had time to talk and sit with them and enjoy activities together. People were given choice about how they wished to be cared for. People told CQC they were involved with decisions about their day to day routines - from what they would like to eat to what activities they would like to do.
One relative said, “We know our mother is well looked after and confident that she is in the right place.”
Another relative said, “She is always dressed nicely with her necklaces on which is how she would have always been when she was able to dress herself.”