CQC Report: DBAGZ Solutions Ltd, July 2024
CQC carried out this assessment and found that staff had a clear understanding of their responsibilities under safeguarding. People were involved in the management of risk to their care and support and there were enough staff who had received the appropriate training to meet people’s needs.
Overall, the feedback CQC received from health professionals and stakeholders was positive.
People's experience of this service
People told the CQC that they were happy with the service they received. One person said, “In general they are very good they are the best agency I've ever had.” Another person said, "They are brilliant, I can't ask for better care.”
People praised the approach of staff, telling us how friendly, kind and respectful they were when delivering their care and interacting with them. One person said, “I have a really good laugh with them. It's that kind of atmosphere and relationship. Brilliant, I've never been happier.” Another person told the CQC, “Absolutely fantastic. They come on time; they do everything right. They are lovely.”
People and relatives were happy with how responsive staff were to their needs. Staff and management knew people very well and were proactive in responding to changing health and care needs. One person said, “They are very, very helpful in many ways.” Another person said, “They support me as much as they can.”
People spoke positively about the engagement and responsiveness of the registered manager. When people raised issues or made requests, the registered manager and senior staff responded promptly. One person said, “I have a feeling for (the agency staff), they always really try to be nice and polite and attentive.”
The latest rating for this service is "Good".
