A Stakeholder Evaluation of Healthwatch Brighton and Hove

This report gave respondents a chance to review HWB&H performance as well as provide some input into the HWB&H work plan for 2015-16

Healthwatch Brighton and Hove Community Interest Company (HWB&H CIC) is the independent watchdog for health and social care services in Brighton and Hove. It was set up under the Health and Social Care Act 2012 and started to operate on 1st April 2013.
In general, HWB&H has been seen to perform well, with respondents giving an average score of 7.6 out of 10 (where 1 is poor and 10 is excellent) for general performance. HWB&H has been praised for putting patients at the heart of its work and its willingness to work collaboratively, whilst still scrutinising and holding the public sector to account.
Its role as ‘critical friend’ is highly valued, partly as a result of its programme of Enter & View visits, but more particularly through its representation at key strategic partnerships in the city, such as the Health & Wellbeing Board and the Primary Care Transformation Group.
Whilst HWB&H got off to a shaky start in its first year, the leadership of the organisation in the second year has been praised for bringing detailed understanding of health and social care issues, alongside gravitas and integrity, to city wide discussions and debates.

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